We are warning customers about phone scams and fraudulent websites posing as Nova Scotia Power. If you are unsure about the legitimacy of any communications from NS Power, please confirm the contact information for our Customer Care Centre here.
MyAccount lets you view bills, set payment reminders, track energy usage, and make secure payments, including through your bank. Log in or register to get started.
Email: home@nspower.ca
Phone: 1-800-428-6230
Hearing Impaired/TTY: 1-800-565-6051
Fax: 902-428-6108
You can view current outages through our interactive map. In addition you can also see estimated restoration times and more.
To report an outage that is not currently shown on the map, use the online feature or call our outage line.
Our Customer Care Centre is here to help. Please call us with your questions or concerns. The Dispute Resolution Officer (DRO) is available for issues that customers haven't been able to resolve with us directly. You can reach the DRO through the contact information below.
Email: nspdisputeresolution@gmail.com
Phone Numbers: 1-877-428-6202 | 902-428-6202
Learn more on the novascotia.ca website
Note: The Dispute Resolution Officer is not an employee of Nova Scotia Power or the Nova Scotia Utility and Review Board. The Dispute Resolution Officer is appointed by Nova Scotia Power to satisfy the Regulations of the Nova Scotia Utility and Review Board with respect to dispute resolution.
If you missed a call from us, you may be asked to contact our confidential message retrieval centre Assistance 1-866-388-7881. Simply input the phone number associated with your account and then listen to your confidential message.
SMS Text Message Notifications
Please get in touch with us and let us know how we can provide a better customer experience.