Paperless Billing

PAPERLESS BILLING

Make the convenient choice to go paperless and receive your bills online.

Paperless billing is a convenient summary of your bill emailed directly to your inbox. The email notification provides your amount owing, payment due date, and the option to login to MyAccount to view your full bill and gain valuable insights into your energy use. 

You’ll also feel good knowing you saved a tree and reduced your carbon footprint. 

To take advantage of paperless billing, sign up for MyAccount. It’s free and easy to do. 

How to sign up


  1. Go to MyAccount.

  2. Enter your name.

  3. Enter your e-mail address and choose a password.

  4. Select account security question.

  5. Enter your account number and web access code.
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Once you have completed the last step, you will receive an email from MyAccount. Simply click on the link in the body of the email to complete registration.

   

BENEFITS

Going paperless means you get your bill directly to your inbox while also saving trees, and there’s so much more! MyAccount is:

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CONVENIENT

Set reminders to ensure you never miss a payment. You can also setup automated payments.
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SECURE

Set up a secure login with your email address and password, and an additional layer of protection with an account security question.
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ENVIROMENTALLY FRIENDLY

Going paperless saves trees and is better for the environment.
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EASY

Easy access to all your billing and payment information, including new information on your daily energy use to help you better control how you use power and manage costs.
   

SET UP RECURRING PAYMENTS

Once you've opted to go paperless you can also set up reoccurring payments to make managing your electricity account a breeze.

1. Login to MyAccount.

2. Select Billing and Payments.

3. Go to the Payment section and select “View & Add Payment Accounts”.

4. Add your bank account information to your profile –agree to the Pre-Authorized Payment terms by clicking the check box.

5. You may now set up a reoccurring payment or make one-time payments.

When setting up a recurring payment if you select the default option, Automatic, the total amount of the bill will be extracted from your payment account. For equal billing customers, this would be your monthly budget amount. Automatic payments will begin with the next bill issued after your chosen start date; any current balance should be paid separately.

FAQS:

How do I set up paperless billing?

When you sign up for MyAccount you are automatically signed up to receive your bills electronically. If you need support registering please visit Create or Manage You Account.

How can my scheduled payments be changed or canceled?

When the payment status is SCHEDULED, you can still change the payment amount or cancel the payment. To do this, go to the payment section of MyAccount.

Once the payment status is changed to PENDING, it cannot be canceled or modified. Contact Customer Care if you paid an account in error and need to make adjustments. You can reach us at 1-800-428-6230.

What does the payment status mean?

 When a recurring payment is made on e-pay it goes through a few different stages as it is processed.

  • An upcoming payment due to be withdrawn from your account will display as SCHEDULED.
  • At the time of the withdrawal the status changes to PENDING. Once the payment has been processed by the bank it will change to either APPROVED or REJECTED.
  • Payments made toward bills outside of e-pay will be displayed in the Payment section with an APPROVED or REJECTED status.

Payment status can be monitored as it goes through different stages of processing. This can be done from the Payment section of the portal.

How do I change or cancel self-serve payments?

To cancel self-serve payments:

  1. Login to MyAccount.
  2. Select Billing and Payments.
  3. Go to the Payment section and select “View & Add Payment Accounts".
  4. Edit your bank account information, delete the bank account information or add another payment account.

How can I use my Credit Card?

 We accept Visa or MasterCard payments using EZPay. Learn more about our payment options.

See more FAQs