For Students

Moving can be stressful, so we have made connecting your service easy. We can help guide you through the steps to connect power at your new place off campus and provide information on how to manage your account.

To help us schedule your work in a timely manner, please submit your request 10 or more days in advance of when you will need power. Whether you are connecting by phone or online, we've outlined a step-by-step process below to set up your power account.

What you'll need to get started as a new customer:

1. Phone number: Used to report and check outages.
2. Email address: Billing notifications go here.
3. Service address: The location where power will be connected.
4. Move-in date: The date you take ownership.
5. Authorized users: Anyone needing access to account or billing details must be listed.
6. Emergency contact: Provide a name and phone number.

Note: All new customers must pass ID verification. For those applying online, you will be asked to provide consent for Equifax ID and an Equifax credit check to see if we can waive a security deposit. Customers who decline the credit check for the online form will be asked to email the following to home@nspower.ca: two pieces of ID; one government and another with a photo (e.g., passport, student ID, driver's license, health card, library card, etc.).

Without a passing credit check or a credit reference letter from a previous utility, you will need to pay a security deposit of up to three months of service. Your security deposit is held for two years of perfect payment history or until the power is stopped and your account is closed.