Customer Service 

CONTACT INFORMATION


Customer Service

Email: home@nspower.ca
Phone: 1-800-428-6230
Hearing Impaired/TTY: 1-800-565-6051
Fax: 902-428-6108

Customer Care Centre hours: Monday to Friday 8 AM–6 PM.

Outage Information

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Report an outage online

Outage information and reporting: 1-877-428-6004

REQUEST FORMS


ADDITIONAL INFORMATION


Dispute Resolution

Our Customer Care Centre is here to help. Please call us with your questions or concerns. The Dispute Resolution Officer (DRO) is available for issues that customers haven’t been able to resolve with us directly. You can reach the DRO through the contact information below.

Email: nspdisputeresolution@gmail.com
Phone: 1-877-428-6202

Learn more >

Note: The Dispute Resolution Officer is not an employee of Nova Scotia Power or the Nova Scotia Utility and Review Board. The Dispute Resolution Officer is appointed by Nova Scotia Power to satisfy the Regulations of the Nova Scotia Utility and Review Board with respect to dispute resolution.

NS Power Outreach Numbers

If you missed a call from us, you may be asked to contact our confidential message retrieval centre at 1-866-388-7881. Simply input the phone number associated with your account and then listen to your confidential message.

SMS Text Message Notifications

  • MyEnergy Insights: 67797
  • Critical Peak Pricing Events: 1-833-302-2217

Addresses

Civic Address
Nova Scotia Power Inc.
1223 Lower Water Street
Halifax, NS B3J 3S8

Billing & Payments Only
Nova Scotia Power Inc.
P.O. Box 848
Halifax, NS B3J 2V7

Corporate Correspondence
Nova Scotia Power Inc.
P.O. Box 910
Halifax, NS B3J 2W5

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