Highlights from Year One of Our Reliability Plan
We’re making progress on improving reliability, with fewer outages and continued investment across the grid. While challenges in 2025 impacted some performance standards, we’re focused on accountability and delivering better service.
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Our Commitments: Office of the Privacy Commissioner of Canada investigation
We have been working collaboratively with the Office of the Privacy Commissioner throughout its investigation and value its thorough review as part of the recovery, remediation, and restoration efforts following the criminal cyberattack.
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My Commitment to You
Our new CEO & President, Vivek Sood, shares his commitment to rebuilding customer trust through transparency, improved billing accuracy, and strengthened reliability as the we move forward after last year’s cyber incident.
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Community Reliability Meeting: A Letter to Onslow and Surrounding Communities
Thank you to everyone who joined us for a productive discussion about local reliability, including tree trimming, equipment upgrades, and our future plans in your area.
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Our Commitment to You: Billing
Here is what you can expect from your billing experience going forward.
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