Our Customer Advisory Panel is a community of people we consult on a regular basis. Joining the panel is completely voluntary. By joining you will help us to better understand your needs and expectations so we can continue to improve the service we provide to our residential customers throughout the province of Nova Scotia. We are always looking for more customers to join the panel.
Learn more about the Customer Advisory Panel by visiting our Frequently Asked Questions.
Stay informed about what research and surveys we are currently conducting.
| Name | Objective | Frequency & Method | Audience | Administered By |
|---|---|---|---|---|
| Transactional Research | Gauge customers' opinions about their recent interactions with Nova Scotia Power and partners. | Ongoing Via phone or email | Randomly selected customers from Nova Scotia Power who have had a recent service interaction. | Touchlogic or Nova Scotia Power |
| Customer Satisfaction Survey | Gauge customers' overall opinions about Nova Scotia Power. | Ongoing via phone or email | Randomly selected customers of Nova Scotia Power. | Narrative Research |
| Customer Advisory Panel | Gain better understanding of your needs and expectations. | Ongoing via email or phone | Members of Customer Advisory Panel. | Narrative Research |
