We’re here to help you avoid the impacts of the mail service disruption. Have you considered paperless billing? Sign up for MyAccount now to receive your bills on time by email—just have a recent bill handy to start the sign up process. Please know that you may also get your bill balance and due date through our self-service menu by calling 1-800-428-6230.
We have many payment options still available at this time. To learn more, visit here >
Choose a rate plan that’s right for you and your home.
You have rate options; whether you prefer to have a standard rate that is consistent all hours of the day, all year round, or are looking to save money on your power bill based on how and when you use electricity, there are options. Compare and choose which rate is right for your household.
One of the many benefits of upgrading homes to smart meters is our ability to launch new and innovative solutions that provide customers with more control over their energy use and cost.
This is our standard, default rate, also known as the Domestic Service Tariff. It is a flat rate throughout the day, all year round.
This equipment-based rate plan is available for our customers with electric thermal storage heating systems, including electric thermal storage room units, furnaces, and in-floor heating systems.
Shift to save. Shift your weekly energy usage in the winter to save on your annual power bill by unlocking summer savings.
Beat the peak. Save money by shifting your energy use away from periods of peak demand for electricity.
You can also manage your bill with our optional complementary add-ons, like Equal Billing, MyAccount, or MyEnergy Insights.
Discover our latest rate options to help you save energy and money! Apply for the pilot rate plans today.
We are regulated by the Nova Scotia Utility and Review Board (NSUARB)—they are responsible for ensuring customers receive power at fair rates. The NSURB uses a “cost of service” method which ensures that rates are set at a level that will allow us to recover costs plus a reasonable profit. Without a reasonable return, investors would not be willing to invest in the utility.
A full breakdown of how rates are set by the NSUARB can be found on their website.
Residential and business customers have two charges on their bills: a base charge and an energy rate. The base charge is a set charge for the cost of delivering and maintaining electricity service. The energy charge is the price per kWh of energy used, which changes based on energy use habits for that period. The energy charge includes costs associated with the fuel used to make electricity and energy efficiency programs.
Demand customers—which are primarily commercial or industrial customers with higher peak power demand periods—also have a demand charge. Demand billing is a standard practice used throughout North America to fairly recover costs from some business customers who use more than a specified amount of electricity during peak periods. Demand bills have two components: the total amount of electricity used (the energy charge), and the highest amount used within a 15-minute interval at any time during the customer’s billing period (the demand charge).
The visual above is for demonstrative purposes only based on the standard residential rate (domestic service tariff). The monthly base charge would be additional.
FUEL (Fuel Adjustment Mechanism - FAM)
The cost of fuel and purchased power we require to serve customers and meet their electricity needs. This includes many forms of fuel like oil, coal, and biomass, as well as purchased power, including from hydro and wind facilities, as well as imported electricity. Learn more about fuel-related costs.
OPERATIONAL COSTS & INVESTMENTS (Non-Fuel)
The cost to invest in and maintain assets, such as generation facilities (making of power) and transmission and distribution infrastructure (delivery of power). Examples include our power plants, fleet trucks, and poles and wires.
ENERGY EFFICIENCY PROGRAMS (Demand Side Management Cost Recovery Rider - DSM)
The cost of delivering energy efficiency programs that encourage cost savings for customers. Learn more about Energy Efficiency Programs.