Get Connected!

Use the following form for your Start Service request. To help us schedule your work in a timely manner, please submit your request 10 or more days in advance of when you’ll need power. 


What you’ll need to get started as a new customer: 

  • A valid phone number: This is used to report and check any outages. 
  • Email address for billing: You’ll receive a notification in your inbox advising your bill is ready for viewing. Log into your MyAccount to view bills and track your usage. 
  • New home address: The full-service address, including the apartment or unit number.
  • Date of move: The day you move in.
  • Names of anyone who you want to have access to the account: To find the amount owing, update changes to the account, or to set up payment arrangements, the person needs to have permission on the account.
  • Emergency contact name and phone number 

NOTE: All new customers must complete an ID verification. For those applying online, you will be asked to provide consent for Equifax Identity Verification and Credit Check to see if a security deposit is required. Customers who do not consent to using Equifax will be asked to email the following to id@nspower.ca: two pieces of government ID; one government and another with a photo (e.g. passport, student ID, drivers’ licence).  

Without a passing credit check or providing a credit reference letter from a previous utility, you will need to pay a security deposit of up to three months of service. Your security deposit is held for two years of perfect payment history or until the power is stopped, and your account is closed. 

* Required


Is this start service request for a new construction property?*

New Service Address Information

Where do you need new service started?

Account Type*
New Service Address*
Address verification opt-out
Do you rent or own this property?*

Enter a 10-digit phone number, including the area code

Reason for Service Request?*

Customer Information

Enter a 10-digit phone number, including the area code

We use your date of birth to help verify your identity.


Equifax Identity Verification and Credit Check

We will use Equifax to verify your identity and review your credit history to determine whether a security deposit is required.

Please select from the following options:*

You consent to Nova Scotia Power using Equifax to verify your identity and receive your credit history to determine if a security deposit is required.

You will be required to complete an identity verification by emailing two pieces of ID to id@nspower.ca. ID must include one government issued and another that contains a photo (e.g. passport, student ID, drivers’ licence).

You will be asked to upload a letter from your current or previous utility showing your account is in good standing and has a history of on-time payments. Based on the information provided, a security deposit may not be required. You will also be required to complete an identity verification by emailing two pieces of ID to id@nspower.ca. ID must include one government issued and another that contains a photo (e.g. passport, student ID, drivers’ licence).

Have you lived at your current address for more than two years?*

Billing Information

Is your billing address the same as the service address?*

Account Access

Do you want to add an authorized contact to your account?*

Enter a 10-digit phone number, including area code


Emergency Contact Information

Please provide someone we can contact if we are unable to reach you regarding your service.

Enter a 10-digit phone number, including area code

To help us schedule your work in a timely manner, please submit your request 10 or more days in advance of when you’ll need power.

 

In submitting this form, you acknowledge and agree that Nova Scotia Power may collect, use and disclose your personal information submitted in this form in accordance with Nova Scotia Power’s Customer Privacy Policy.