Request an Equal Billing Payment Reset
Request an Equal Billing Payment Reset
As an Equal Billing customer, your current monthly payment amount is based on your previous year’s usage. If your household electricity usage has changed over 2024, you can request to have your monthly payment amount updated.
Your electricity use may have changed if you:
- Switched heating sources (e.g. oil to electric)
- Renovated or added appliances (hot tub, swimming pool)
- Installed a new heating system (e.g. heat pump or electric thermal storage)
To determine if your monthly payment amount needs to change, we will review your account. If your bill has been estimated, a picture of your meter could be required.
Tips for Taking a Meter Photo
- Capture the full face of the meter, including all dials and the meter number
- Ensure the d1 screen is clearly visible on your digital meter
- Make sure all numbers are legible
- Save your image as JPEG, JPG, or PNG
Please note: We are unable to process photo meter reads for commercial customers, landlords, or those on our Time-Varying Pricing Rate Pilot (Time-of-Use or Critical Peak Pricing), Net Metering, or Time of Day programs.
Please note: It could take up to 7–10 business days to hear back from us to confirm the results of your request.