Blog Listing
Our Commitments: Office of the Privacy Commissioner of Canada investigation
We have been working collaboratively with the Office of the Privacy Commissioner throughout its investigation and value its thorough review as part of the recovery, remediation, and restoration efforts following the criminal cyberattack.
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My Commitment to You
Our new CEO & President, Vivek Sood, shares his commitment to rebuilding customer trust through transparency, improved billing accuracy, and strengthened reliability as the we move forward after last year’s cyber incident.
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Our Commitment to You: Billing
Here is what you can expect from your billing experience going forward.
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Our Customer Care team is hosting in-person support sessions
We know that recent challenges with estimated billing have caused frustrations and concerns, and that this year’s cyber incident has impacted you and your trust in us. We're holding a series of in-person community sessions across the province to help our customers understand the options related to their bills. Our promise to all you—and all our customers—is where we’ve made mistakes, we will fix them. If we have overestimated or underestimated your bill, we will fix it. If you have overpaid, we will fix it.
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Standing Committee on Public Accounts: Opening remarks
On behalf of our entire team at Nova Scotia Power, thank you for the invitation to attend today’s committee meeting.
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Are you cyber smart? How to spot an online scam
Online scams are becoming more sophisticated every day, with cyber criminals taking advantage of our growing reliance on technology in our daily lives. We’ve shared a few reminders so you can make smart decisions and protect yourself from cyber threats.
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Beware of phantom energy
How can you combat phantom electricity in your home?
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