Customer Service 

  • Customer Service 
We are actively responding to a cyber incident and working around the clock to restore all systems safely and securely.

Customer billing has been paused and our online customer portal MyAccount, including MyEnergy Insights and Efficiency Insights are currently not available. You will not be charged late fees or have your service disrupted as a result of this incident.

We apologize for this inconvenience and thank you for your patience. We will post updates on nspower.ca as we make progress and restore all services.
  Contact Us
Customer Care hours: Monday to Friday 8:00 AM - 6:00 PM
Outage Information

You can view current outages through our interactive map. In addition you can also see estimated restoration times and more.

View Outage Map

Outage information and reporting: 1-877-428-6004

Additional Resources

Addresses

Civic Address
Nova Scotia Power Inc.
1223 Lower Water Street
Halifax, NS B3J 3S8
Billing & Payments Only
Nova Scotia Power Inc.
P.O. Box 848
Halifax, NS B3J 2V7
View full list of payment locations
Corporate Correspondence
Nova Scotia Power Inc.
P.O. Box 910
Halifax, NS B3J 2W5

Dispute Resolution

Our Customer Care Centre is here to help. Please call us with your questions or concerns. The Dispute Resolution Officer (DRO) is available for issues that customers haven't been able to resolve with us directly. You can reach the DRO through the contact information below.

Email: nspdisputeresolution@gmail.com

Phone Numbers: 1-877-428-6202 | 902-428-6202

Learn more on the novascotia.ca website

Note: The Dispute Resolution Officer is not an employee of Nova Scotia Power or the Nova Scotia Energy Board. The Dispute Resolution Officer is appointed by Nova Scotia Power to satisfy the Regulations of the Nova Scotia Energy Board with respect to dispute resolution.

NS Power Outreach Numbers

If you missed a call from us, you may be asked to contact our confidential message retrieval centre Assistance 1-866-388-7881. Simply input the phone number associated with your account and then listen to your confidential message.

SMS Text Message Notifications