Late fees on outstanding balances will return on October 1, 2026. Since April 2025, we have not been charging late fees to those who are behind on their bills. We made a commitment to provide a minimum of 60 days notice in advance of late fees returning to give you lots of time and flexible options to catch up. Support remains available for those who may need it—contact us to talk about your unique situation.
As of March 31, 2026, meter connections to our billing system have been restored to normal operation. This means that bills are reflecting actual usage—not estimates.
Have questions about your power bill? We’re here to help. Klong from our Customer Care team breaks down everything you’ll find on your bill, and what it all means. Learn more about how to read your bill >
We are here to help and have flexible, interest-free payment plans.
We understand that every situation is unique. If you'd like to discuss payment arrangements, please call Customer Care at 1-800-428-6230 to speak directly with a member of our team.
We’re holding a series of community sessions across the province to meet with customers to answer questions about their bills and help them understand the options to manage them. While the Customer Care team continues to be available to support customers over the phone (1-800-428-6230), these sessions are designed to give customers another option to speak in person with a member of our Customer Care team.
Upcoming community sessions are being planned. Please check back for the latest updates on dates and location.
| Date | Community | Venue | Status |
|---|---|---|---|
| Thursday, December 11, 2025 | Yarmouth | Yarmouth Fire Hall 221 Pleasant St, Yarmouth, NS B5A 2K2 | Completed |
| Tuesday, December 16, 2025 | Port Hawkesbury | Port Hawkesbury Civic Centre 606 Reeves Street, Port Hawkesbury NS B9A 2R7 | Completed |
| Thursday, December 18, 2025 | Truro | Royal Canadian Legion – Colchester Branch No. 26 42 Brunswick Street, Truro, NS | Completed |
| Tuesday, January 13, 2026 | Middleton | Rosa M. Harvey Middleton & Area Library 45 Gates Ave, Middleton, NS B0S 0B2 | Completed |
| Wednesday, January 14, 2026 | Digby | Digby Fire Hall 163 First Ave, Digby, NS B0V 1A0 | Completed |
| Wednesday, February 25, 2026 | Guysborough | Chedabucto Lifestyle Complex 60 Green St, Guysborough, NS B0H 1N0 | Completed |
| Thursday, February 26, 2026 | Sydney, Membertou | Sydney River Fire Hall 36 Lewis Dr, Sydney, NS B1S 1T2 | Completed |
| Thursday, March 5, 2026 | Bridgewater | Bridgewater Fire Hall 81 Dominion Street, Bridgewater, NS B4V 2J9 | Completed |
| Thursday, April 30, 2026 | Chester | Royal Canadian Legion Branch 44 14 Union Street, Chester, NS B0J 1J0 | Completed |
| Thursday, May 28, 2026 | Amherst | Amherst Fire Hall 62 Albion St, Amherst, NS B4H 2W1 | Completed |
| Tuesday, June 23, 2026 | Sydney Mines | Sydney Mines Fire Hall 8 Elliot Street, Sydney Mines, NS B1V 2N2 | Completed |
Our promise is to resolve any outstanding bill reconciliation issues over the summer. This is an important step in fully returning to normal billing operations.
Some of our demand customers will see an on-bill credit starting in July. This credit adjusts for estimated demand that was used in billing while our systems were impacted by the cyber incident.
The credit is calculated based on any bill that was estimated higher than the demand from the same month of the previous year. Your credit details will be outlined under Other Charges and listed as Demand Adjustment 2025.
We appreciate your patience as we worked through our billing system recovery.
We looked at your usage history from the same month of the previous year, including changes to the year-over-year usage. Your credit was calculated based on any bill that was estimated higher than the demand from the same month of the previous year.
We are here to help with options such as enrolling in our Equal Billing program and spreading your annual electricity costs over 12 months. If you need more time to pay, call us to talk about other payment plans with longer payment terms. All our payment plans are interest free.
As of March 31, 2026, meter connections to our billing system have been restored to normal operation, and customer billing is returning to normal. This means that meter reads have reconciled bills, and bills are reflecting actual usage.
Yes. An account credit from an overpayment or as the result of a “true up” bill following a meter read will always be credited back to you. You do not need to take any action. Account credits are automatically applied to your next bill. If you want to receive a refund in the form of a cheque, please call us to discuss. We can review your account along with any new billing charges to ensure you make an informed decision.
At the top of your bill, there will be a note to confirm that your usage has been estimated for the billing period. Learn more about how to read your bill here >
Since April 2025, we have not charged late fees on overdue accounts. During that time, we committed to providing customers with at least 60 days' notice before late fees returned to ensure they had time, information, and options to address outstanding balances. On July 15, 2026 we notified customers that late fees on overdue balances will return on October 1, 2026.
It’s easy to sign up for Equal Billing. Just complete our online form or Call our Customer Care team at 1-800-428-6230 to learn more.
If you want to create a new MyAccount profile and go paperless, please give us a call at 1-800-428-6230 to start the process.
We recommend paying your bill through MyAccount or through your bank's website by setting Nova Scotia Power up as a payee.
Payments made through MyAccount, or your bank, will be applied to your account and reflected on your MyAccount dashboard and on your next bill. You may also confirm a recent payment by calling 1-800-428-6230 and using our self-service menu. Please have your account number ready to use this option.
Yes, if you wish to cancel or modify your payment method, please contact Customer Care. If you make automated payments through MyAccount, you have full control over your payments. Just login to MyAccount to view or adjust your scheduled payments or make changes to your payment preferences.
We are working hard to continue strengthening the security of our systems by implementing additional safeguards to help prevent similar incidents in the future. There are numerous options to pay your Nova Scotia Power bill including through your bank via online banking.
We do recommend updating your password to help keep your account safe.
The MyAccount login page has a new look, and we’ve added some helpful features. After you sign in, you can update your password and security question on your new profile page. If you just want to view or pay your bill, select View & Pay Your Bill.
Meters continued to work and measure usage accurately throughout the cyber incident. The issue was with sending data to our internal systems. Meters are now reconnected to our billing system and are once again accurately communicating usage data from your meter.
MyEnergy Insights remains unavailable. We continue working to restore access to MyEnergy Insights. We appreciate your patience as we work to restore all services following the cyber incident.
Your meter will continue to be read as part of the same process that has been in place for opt-out customers.
