We are actively responding to a cyber incident that has impacted certain IT systems in our network. Our IT team is coordinating with external cybersecurity experts and working around the clock to restore our systems safely and securely while we continue to investigate this incident.
There is no disruption to our generation, transmission, and distribution facilities and no impact to our ability to safely and reliably serve customers in Nova Scotia.
Customers can continue to report outages or emergencies through our outage line at 1-877-428-6004.
April 28, 2025 – Emera Inc. and Nova Scotia Power today announced on April 25, 2025 they discovered and are actively responding to a cybersecurity incident involving unauthorized access into certain parts of its Canadian network and servers supporting portions of its business applications.
Immediately following detection of the external threat, the companies activated their incident response and business continuity protocols, engaged leading third-party cybersecurity experts, and took actions to contain and isolate the affected servers and prevent further intrusion. Law enforcement officials have been notified.
There remains no disruption to any of our Canadian physical operations, including at Nova Scotia Power’s generation, transmission and distribution facilities, the Maritime Link or the Brunswick Pipeline, and the incident has not impacted the utility’s ability to safely and reliably serve customers in Nova Scotia. There has been no impact to Emera’s U.S. or Caribbean utilities.
Emera will release its Q1 Financial Statements and Management Disclosure and Analysis on May 8, 2025, as planned. At this time, the incident is not expected to have a material impact on the financial performance of the business.
Our IT team is working diligently with cyber security experts to bring the affected portions of our IT system back online.
We are actively responding to a cyber incident that was detected and has impacted certain IT systems in our network, including our customer care phone line and online customer portal, MyAccount.
As soon as this was detected, our IT team started coordinating with external cybersecurity experts and working around the clock to investigate this incident and restore our systems safely and securely.
There is no disruption to our generation, transmission and distribution facilities and no impact to our ability to safely and reliably serve our customers.
Nova Scotia Power customers can continue to report outages or emergencies through our outage line at 1-877-428-6004.
Unfortunately, while we work to bring systems back, there will be an impact on wait times for calls to our customer care centre. We apologize for this inconvenience and thank customers for their patience.
Our internal investigation is ongoing and we continue to monitor the situation. We will provide updates as new information becomes available.
Protecting the privacy and security of information held by Nova Scotia Power is a top priority. Immediately upon becoming aware of this issue, we launched a thorough investigation to determine the nature and scope of the impact of this incident on our systems and data. Our investigation remains ongoing we will continue to provide updates to customers.
